Pharmacy

We fill new prescriptions and refills at no cost for covered medications for active-duty service members, active-duty family members, retirees and their family members, TRICARE Prime enrollees, and dual-eligible VA beneficiaries. 

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) and wait, or
• You can come back later to pick them up.
• If coming back later to pick them up, please activate using Q-Anywhere (more info below)

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy.

To submit an electronic prescription:
Ask your provider to select the:

• Pharmacy name (main hospital): DOD NAVAL HOSPITAL GUAM PHARMACY
• Pharmacy name (Apra Branch Health Clinic): APRA HARBOR NAVAL PHARMACY GUAM
• NPI number: 1720187768

If you hand-carry a written prescription:

• Check in at the kiosk.
• Follow on-screen prompts to check in.
• Please expect longer wait times for hand-written prescriptions.

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Fastest and Preferred

Scan the QR code below or go to: [http://cxmlink.com/DHAMTF620]

Follow the prompts on your mobile device.

Option 2: In Person

Go to the U.S. Naval Hospital Guam or Apra Branch Health Clinic, check in at the kiosk, and follow the on-screen prompts to check in.

Requesting Prescription Refills

We have two ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.

• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 671-344-9620.
• Follow the prompts to select where you want to pick up your refills.

Picking Up Your Prescriptions

You will need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

Coming soon!

Drug Take Back Progam

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located at U.S. Naval Hospital Guam Pharmacy lobby
• Several exclusions apply. This includes:

• Syringes
• Needles
• Liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

FAQ