Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate 

Patient advocates advise and help you with problems or concerns at this facility. 
Beneficiary Counseling and Assistance Coordinator (BCAC)
BCACs educate and help you with TRICARE-related inquiries.
Debt Collection Assistance Officer (DCAO) 
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
Interactive Customer Evaluation (ICE) 
ICE is a web-based tool that collects your feedback on services at this facility. ICE is a Patient Satisfaction Survey that tells us about your experience of care at USNH Guam. Fill out an ICE comment card at any customer suggestion box located at any front desk areas or visit the external link to leave your comment.

Your participation in the ICE Patient Satisfaction Survey is greatly appreciated.
 
   

Quality and Safety Advisory Panel (QSAP)

Help us to improve your patient experience and the overall quality and safety of patient care at U.S. Naval Hospital Guam and Branch Health Clinics Apra Harbor.
Click here to apply